Return, Replacement and Refund Policy


Returns

Definition: 'Return' is defined as the act of giving back the item purchased by the Buyer to the Seller on the Dohabestbuy.com website. Following situations may arise:

  1. Item was defective

  2.  Item was damaged during the Shipping

  3. Products was/were missing

  4. Wrong item was sent by the Seller.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Points to be noted:

  1. Seller can also accept the return irrespective of the policy.

  2. If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program by sending an email to support@dohabestbuy.com.

  3. We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

  4. Buyer needs to raise the return request within the return period applicable to the respective product.

  5. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  6. Once Buyer has raised a return request, Seller while closing the return ticket can select one of the following:

  1. Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)

  2. Refund after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)

  3. Refund without shipment collection - Seller has agreed to refund the buyer without expecting the original shipment back)

  4. Replace without shipment collection - Seller has agreed to replace the order without expecting the original shipment back)

  5. On certain select days as specified by Dohabestbuy.com (such as 'The Big Billion Day') separate policies may be applicable.

In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.

In case the Seller doesn't close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favor of the Buyer.

Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:

Category

Condition

Beauty, Health & Personal Care

Should be "New & Unopened"

Clothing and Footwear

Should be "New & Unworn" (other than for trial)

Office Products

Should be "New" and returned with original packaging

Jewellery

Should be "New" and returned with original packaging

If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.

Shipping cost for returning the product shall be borne and incurred by the Seller.


Replacement:

Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Points to be noted:

  1. Seller can always accept the return irrespective of the policy.

  2. If Seller disagrees for a replacement request, Buyer can file a dispute under Buyer Protection Program*.

Buyer needs to raise the replacement request within the return period applicable to the respective product. Once Buyer has raised a replacement request, the following steps shall be followed:

  1. Buyer is asked for "Reason for Return". Among others, the following are the leading reasons.

  2. Shipping was damage

  3. Item was defective

  4. Item Dead on Arrival

  5. Item(s) were missing

  6. Wrong item sent

  7.  An intimation shall be provided to Seller seeking either "approval" or "rejection" of the replacement request.

  8. In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product, Seller shall be obliged to provide the replacement product to the Buyer.

  9. Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to support@dohabestbuy.com.

In case the Seller doesn't have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement.

If the Seller doesn't respond to the Buyer's replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer and Seller shall be liable to refund amount paid to the Seller.

All shipping and other replacement charges shall be borne and incurred by the Seller.


Disputes (Resolutions) Policy


Overview

Generally, transactions are conducted smoothly on Dohabestbuy.com. However there may be some cases where both the Buyers and Sellers may face issues. At Dohabestbuy.com, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.


What is a 'dispute'?

A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Website.


How does a 'dispute' occur in the Marketplace?

Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.

It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller's payment for that order is put on hold immediately until the issue is resolved.

How is a 'dispute' created?

Whenever there is a disagreement, the Buyer and the seller can write to support@dohabestbuy.com.com. Disputes can be raised at a particular transaction level.


What are the various types of 'disputes'? Following are the indicative examples of potential disputes:

  1. Wrong item received

  2. Item Not as described

  3. Damaged or Seal broken on Product

  4. Part/Accessory missing

  5. Item not Compatible

  6. Seller Description/Specification Wrong

  7. Defective (Functional issues)

  8. Product not working and Manufacturer claims invalid Invoice

In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then Dohabestbuy.com will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is entitled to any refund.



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Buyer Protection Program

In case of a dispute where the Seller is unable to provide a refund or a replacement, Dohabestbuy.com will actively work towards reaching a resolution.

 

The Buyer can write to support@Dohabestbuy.com.com if the issue with the Seller is not resolved. Dohabestbuy.com's Customer Support team will look into the case to check for possible fraud.

In due course of resolution, Dohabestbuy.com's Customer Support Team will facilitate a conference call including the Seller and the Buyer.

When a dispute has been raised, Dohabestbuy.com may provide both the parties access to each other’s Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from Dohabestbuy.com for settling the dispute.

 


Late or missing refunds (if applicable)


  1. Processing of refunds takes time, please wait for us to complete the process, which might take 10 days to 15 days after refund approval.

  2. If you haven’t received a refund yet, first check your bank account again.

  3. Then contact your credit card company, it may take some time before your refund is officially posted.

  4. Next contact your bank. There is often some processing time before a refund is posted.

  5. If you’ve done all of this and you still have not received your refund yet, please contact us at support@dohabestbuy.com.